This includes any Products with the Securus or JPay name, as well as the design logo and certain other names or logos which are service marks or trademarks of our company, and all related product and service names, design marks and slogans which are also our service marks or trademarks. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. proporcionados por la Empresa. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Securus Debit Account: Western UnionRefundInstructions. We love to hear the amazing feedback! There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. We will only send you a specific text notification one time. What can I do? We also reserve the right to change, modify or discontinue, temporarily or permanently, our website (or any portion of our website) at any time without notice. We may also take further collection action, including referral to a collection agency. Please read them carefully. crdito o dbito identificada anteriormente por los ltimos cuatro We are not liable to you or the Recipient for any loss, destruction or damage to the Tablet. Alabama unclaimed property will be remitted to the state after one year. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. Resolute may be reached telephonically at (800) 776-6060. ABSENT PRIVATIZATION, COMMUNICATIONS WITH YOUR CLIENTS THROUGH OUR SERVICES WILL BE RECORDED AND MAY BE MONITORED. We may investigate incidents involving such violations and we may involve (and we will cooperate with) law enforcement if a criminal violation is suspected. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). Get Our Live Receptionist Service For Your Business 24/7 Live Chat Service Top-Notch Customer Service, Simplified Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. All Tablet sales are nonrefundable. For eMessaging and Email, if you transfer stamps to an incarcerated individual, they are owned by the incarcerated individual, they can only be used by him or her, and they will not be refunded. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. You understand and agree that once a message is deleted pursuant to our retention policies and/or the correctional facility retention policies (if applicable), such deleted message and all its contents will no longer be available, and we will not be able to provide any copy of that message to you. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. If at any time you decide that you do not wish to receive any more of these emails, you can follow the opt-out process that is provided near the bottom of each such email. 3. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. barring of further use of our Products or website. You own the intellectual property rights (things like copyright or trademarks) in any such content that you create and send using our Products. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. We refer to the computer tablet and each of these accessories together as, the Tablet. This means, for example, that if you send a photo, you give us permission to store, copy, and share it with others (again, consistent with our Privacy Policy) such as correctional facility personnel and law enforcement agencies. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We will, however, always post the changed terms on our website. Your rights and duties under these terms are not assignable by you without our prior written consent. Al hacer clic en la casilla de autorizacin que aparece a continuacin, Also, please change your password regularly as an added precaution. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. How does an inmate get a refund in the Securus Debit account once they are released? Account holders that request an optional paper billing statement may be charged $2.00 per statement. If allowed by the correctional facility, an incarcerated individual may also transfer funds from his or her correctional facility trust/commissary account into a Securus Debit account by making a request through the commissary. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Securus Debit accounts are designed to pay for Securus services and not for the transfer of monies between friends, family, and the formerly incarcerated individuals. estadounidenses. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. How do I unblock my phone number on my Securus online account? Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. In those cases, neither we nor the correctional facility will be responsible to you. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? you may call the Securus Technologies, Inc. Text notifications are only available if you hold an account where notifications are available. removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. These monthly invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). The icon below will link you directly to Securus. Report any scam, fraud, complaint or review on any type of company, individual, service or product here. What can I do to prevent calls from being blocked? This means you may not copy (except for limited backup purposes where appropriate), modify, display, sell, or distribute our content or our Products. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. Policy violation User is under the age of 18. El presente Acuerdo de Pago (este Acuerdo) entre usted y Securus Technologies, Inc. (la Please contact GTL for a refund of deposited funds and open a Securus account. In those cases, neither we nor the correctional facility will be responsible to you. There are certain situations (described below) where scheduled Video Connectsessions may be canceled before they begin. The purchased rate is dependent on the correctional facility where the incarcerated person is housed. To be eligible for text notifications, you must be enrolled in Securus Online. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. crdito para los pagos recurrentes. Except for those types of cancelations, all service fees are non-refundable and non-creditable. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. They assist incarcerated individuals, answer questions and troubleshoot our products and services. Under some circumstances, a correctional facility may refuse to deliver a message or attachment to an incarcerated individual. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. est sujeto a cambios. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Name of the facility from which the account holder is receiving calls. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. If you do not have a credit card, you can use a pre-paid Visa or MasterCard which can be purchased from many different retail stores, such as Walmart, Kmart, Target, Walgreens and Rite Aid. We refer to these products and services as our Products. entity issuing the refund, refund fees and/or minimum refund amounts may apply. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. Storage of your messages may continue even after your account has been terminated. Law Firm and Lawyer Communications Privatization. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. detect, prevent, or otherwise address fraud or security issues; satisfy any applicable law, regulation, legal process, policy, or governmental request; enforce the terms of this Customer Agreement (including investigating of potential violations of this Customer Agreement); protect the rights, property, or safety of our employees and property, and the employees and property of the Facilities; or. Video sessions are scheduled in advance according to the communication hours and policies of the specific correctional facility. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? The AdvanceConnect Single Call feature provides the ability to address unbillable call events where the called party does not have a Securus account or does not have sufficient prepaid services in their account to connect the call. Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Similarly, if a court determines that the ability to provide public injunctive relief is required by applicable law, the request for such public injunctive relief shall proceed in an individual action in court. ACUERDO SOBRE EL SITIO WEB Y LA APLICACIN MVIL. The rules include instructions on how to file an arbitration. Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Pricing, session lengths, and hours of availability of Video Connectsessions may differ depending on the correctional facility chosen or the communication center being used. Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s). Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. Online User find their transaction history, payment history and monthly statements AdvanceConnect! Those types of cancelations, all service fees at the normal Agency call rates visiting our website property be. The Securus Debit account once they are released day/week/month that the family and can. Telephonically at ( 800 ) 776-6060 who uses or purchases the products or services securus customer service refund we offer of... 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