"I saved up for about two years so I could do an epic world trip for Harry's tour. Ticketek admits it's been too slow to respond to Mrs Gillett's request and assures the family their refund will be processed today. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Hello fresh has an offer on Ticketek, which is a scam don't click it . But he added: "You are entitled to refund if a performance is cancelled or if you can't make the reschedule date, so it's worth sticking with the process.". 9, Report #1483756 . We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. Please provide further information to assist us to locate the tickets you wish to have refunded, for example, transaction details or a copy of the confirmation email / event tickets. Delays or cancellation caused by events beyond a promoters or ticket agents control, eg earthquake, are also excused from liability under the CGA. I would like you to replace it with one of the same quality and finish as the sample and arrange for return of the faulty cabinet at no cost. Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. know that they are using a ticket resale platform rather than the authorised seller. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. 1300 55 81 81 not being made aware of certain conditions, such as a restricted view. I would like to have this problem fixed quickly please. "I reached out to Fair Trading New South Wales and got a refund within two days," Mr Cooke said. They've contacted me back saying there's absolutely no record of me ever purchasing any tickets," Ms Travers said. "They're acting like a big, bad monopoly and it's ultimately the public that's suffering," he said. All refunds for cancelled or rescheduled events are managed by Ticketek directly. She warns other event goers to avoid Viagogo at all costs. Instead I was sent the PDF email after the show. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. The call centre shut the phone to the customer's face.. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. Maximum refund value per person will not exceed the total value of their share of the Booking, or 10,000 GBP (or alternative currency equivalent). Customer Solutions. (This can normally be obtained from the transport companys website). Send them an inquiry many times and they are not answering! Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Data from these reports informs what we investigate and what enforcement action we may take. Extraordinary circumstances - for everyone Fire A report from the fire service and/or police. Then I looked on Trustpilot at their reviews and really started to worry! better to stick with Afterpay way better communication. Please be patient with us, we will reply as quickly as we can. You may pay much more than the original price. How can we help you? "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. . And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers. If an event or show is cancelled, youre entitled to a full refund plus the booking fee. Some ticket resale sites can look similar to official ticket sites. You may also be entitled to compensation for damages and loss. 'An unthinkable tragedy': How did this train crash happen? Along with the Formula One, other big ticket events that have been cancelled in Australia include music act the Pixies, comedian Russell Brand and arts festival Dark Mofo. Reply. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. Ticketek responded saying "there are unfortunately certain situations that do not fall under the scope of the guidelines" and requested more medical information in a specific format. Abhorrently bad process for handling refunds and rescheduling due to illness. Contact the event organiser to find out if you are entitled to a refund. She desperately wants her money back after waiting five months. I wish to book a group larger than ten tickets how do I do that? Whether your bank or credit union can raise a chargeback on your behalf; and. Ticketek allowed me to refund tickets for an event to purchase tickets on another day. If you've been scammed or otherwise have a problem with your tickets, you can get in contact with TicketCenter in the following ways: Contact Form - At the bottom of their homepage, you can click the "Contact Us" option on the far left side. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, consumer rights about the performance of services, Consumer rights with tickets and event changes, Business obligations when selling and reselling tickets, Businesses selling event experiences must meet a set of. Emailing and phoning this company is the worst, have not replied at all. failed the examination previously and had to re-sit. Find outmore about where to go for consumer help. Consumers should never transfer cash into a ticket sellers bank account. Some of these rights also apply to small businesses, depending on the situation. Scammers may use fake ticketing websites or email scams to make false claims about the event, such as being part of a ticket lottery or competition. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. Use our self-help page for assistance on how to resolve it. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Voluntary relocation or where you are changing employer for a new role. The company also said 90% of fans were automatically refunded within 10 days of cancellations, with nearly 100% within 20 business days, but sometimes issues such as credit card details changing made for a more complex refund process. Specific reasons where refunds will not be provided: They may even use the word "official" on the website or in search engines to mislead you. Many customers told the ABC that they only receive a response from the ticketing behemoth once they threaten to go to authorities. Any statements by promoters, ticket sellers and event organisers must be true and not misleading. Find out more in our. means a physical or mental health condition thatYouwere aware of at the timeYoumade theBookingthat would not normally preventYou from Attending the Booking. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. We focus our work on issues that can result in widespread harm. I've bumped the ticket by responding as recently as January 2023. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. "I have email proof, I have bank statements, I have ways of proving that I have purchased these tickets.". We focus our work on issues that can result in widespread harm. i spent 2 hours online and still didn't manage to secure tickets. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Author: Lancaster, Ca. claimed they were the official ticket seller and weren't, claimed to be selling privately, but were a business, did not disclose transaction fees upfront. The speech system was deployed in our Call Centre to: If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. Think twice before buying from Viagogo. READ MORE: Woman is being sued by ex-daughter-in-law over stake in house, "I had VIP tickets in Canada, America, New York, Toronto, Connecticut, a few shows in each city and then I had the whole Australian leg of the tour and New Zealand.". Sophie reads her rights, and takes her ticket and receipt showing her booking fee, back to the ticket seller. We provide information to help consumers and businesses deal with complaints. It's likely to be Ticketek, Ticketmaster or Ticket Direct. Ticketek welcomes the opportunity to discuss this matter further You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. How to contact us Phone . In addition to following the rules for all ticket sellers, ticket resellers must also ensure that consumers: Ticket resellers must clearly and continuously display the following information: The total price excludes delivery costs and can be worked out in many ways. Full terms and conditions can be viewed here. Where documents can be replaced in advance of theBookingor on the day. tickets-center.com There website double charged me Delaware . When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. Contacted them and waited 2 months for a reply. When Ms Knight threatened to go to the regulators in Victoria in December, she was told she would have her money within 30 days. Tickets for popular events can sell out quickly. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ticketek Australia you're a pathetic poor excuse for a company. the authorised seller of tickets for the event. We/Us/Our We are the Booking agent with whom You made the Booking. You also have the option of taking legal action. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. We use this data to inform our education, compliance and enforcement work. All rights reserved. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. Where You have not been physically examined by a Doctor prior to the date of the Booking. Make a complaint(external link) Commerce Commission. Afterpay What is Google Pay? Meanwhile, other customers Julie, Kerry, Mia and Heather said they're also fed up. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. Not receiving products or services that are paid for, Receiving unrequested products or services, Problem with a product or service you bought, Unauthorised transfer of phone or internet services, Supplying products or services that are paid for, Supplying unrequested products or services, Problem with a product or service you sold, Competing fairly in professional services, Competition and anti-competitive behaviour, Collective bargaining and collective boycotts, Implementing a business compliance program, Electricity market monitoring inquiry 2018-25, Postal services price notification and monitoring, Interstate rail network access undertaking, Hunter Valley rail network access undertaking, International liner cargo shipping regulation, Telecommunications industry record keeping and reporting rules, National Broadband Network (NBN) access regulation, Non-NBN fixed line services access regulation, Superfast fixed line broadband networks regulation, Transmission services and facility access regulation, Telstra's migration of fixed line services, Regional mobile infrastructure inquiry 2022-23, Exemption from parts of the wheat port code, The development of bulk wheat exports regulation, Digital platform services inquiry 2020-2025, Retail electricity pricing inquiry 2017-2018, Feminine hygiene products price monitoring, Foreign currency conversion services inquiry, Murray-Darling Basin water markets inquiry, Residential mortgage products price inquiry, Digital platform services inquiry 2020-25, Digital advertising services inquiry report, MVIS information for data providers, repairers and RTOs, Authorisations and notifications registers, Collective bargaining notifications register, Resale price maintenance notifications register, Australian Competition and Consumer Commission, UniSA & ACCC Competition Law & Economics Workshop, Mergers and Competition Exemptions consultations, Industry ombudsmen and dispute resolution, Next steps if a business wont fix the problem, information for small business focus area. 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