Again, superb advertising. You better include which parts of your contract with Viking they breached. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. Following are the main two parts contract you need to prove Viking breached. So Fosse had no way of knowing how they were calculating the percentage. Started June 21, 2021, By I emphasized that we did not randomly make the decision to cancel when we did and that we had called Viking and consulted with one of their representatives first.. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. They would fly to Italy and take an 8-day Viking River Cruise called "Italian Sojourn," which would travel around Italy's boot from Civitavecchia to Venice. <>/Metadata 582 0 R/ViewerPreferences 583 0 R>> We look forward to hearing from you. Plan your voyage risk free. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. YouTubes privacy policy is available here and YouTubes terms of service is available here. Had there been, she could have answered the question, 125 percent of what?. I will certainly take your advice and write the State of California. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. :confused: Have you read the cruise contract to see what your rights are? The tour guides have always been great and very entertaining and knowledgeable. Not to defend Viking by any means but Uniworld did this to a friend. Viking River Cruise Guide. The Fosses rebooked their cruise for this April. I have been recommended that I not be vaccined and I asked for a refund. its a lot of money to spend and most want value for money. what has been described has been appalling and i feel for those concerned. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Viking Cruise lines, horrible. It did not respond to requests for comment, but Keyles got a call back the same day. Technically, no. Like most cruise lines, Viking canceled all of its sailings during the pandemic. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. we have done 3 river cruises with avalon and have been very satisfied. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. Ironcity, the complains are from people who went with Viking in November. Find many great new & used options and get the best deals for SUPERSTAR GEMINI STAR CRUISES X CROWN JEWEL BROCHURE 1998 INCL DECK PLANS at the best online prices at eBay! $10.00 This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. Refunds are made upon receipt and depend on the working times of banks. Family members had all paid. Can a vacation rental host cancel my stay and keep my money? While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Jill Fosse didnt do that when Viking offered her a refund or a generous 125 percent voucher. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. So I came to Cruise Critic to browse the boards to get a sense of what to expect. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. nr. The Irrawaddy is the largest and most important river in Burma (Myanmar). 909. is an awesome opportunity to develop competitive skills. . Refunds are made upon receipt and depend on the working times of banks. Windstar Cruises. Stanley Keyles looks at the Viking River Cruise website. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Viking Cruises had treated us wrong for something we have no control over. Big Mistake! Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. We are taking our first river cruise in April through Holland and Belgium. operators in regard to the cruises described herein. Now it wont refund my $3,606. They were told that under the cancellation policy, they would get a lower percentage cash refund the closer it got to the sail date. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. Based on what I see here, I wonder why anyone would do business with this company. It promised refunds later,. The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). Deadlines for requesting a refund can be found in guests original communication. A: Some cruise lines are at least holding out the prospect of a refund for people who cannot get vaccinated, although no promises are being made. The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Can I get a refund for my Marriott Vacation Club Points? LauraS Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. It is not the geographical location of the trip as much as being in any enclosed space with a large group of people and the U.S. has not been a model of controlling the virus anyway, Keyles said. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Started June 21, 2021, By Unfortunately, when we tried to check out, all the tours we picked were sold out, and they were dropped from our cart. most do research before making an investment in travel products. 1. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. Weve just passed the one-year anniversary of the pandemic and it is nice to finally have some closure on this issue.. Heres funny math on an airline refund in 2019. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. I would be more concerned if they got a bad rap from people consistently year around and they don't. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! That would penalize us 75% of the total fare. Is this legal? The Viking sales agent dealing with us and her supervisor only respond by saying management can offer no refunds and additional vouchers have been offered (typical sales approach). I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. This article was published on June 25, 2021, and updated on June 23, 2021. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Needless to say, I won't be taking a Viking River Cruise. No, the representatives said. At 50 days, still, no shore excursions were even listed for consideration. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. Not much Viking can do about that. If they got enough complain, they might open an investigation. Were always here to help. We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Fosses cruise and land tour to Eastern Europe became a casualty of COVID-19. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. Their claim was denied and the couple let Viking know. . Spent over 1 hour on phone with Viking with a rep and his supervisor. We are very sorry to hear about your disappointment because of the necessary itinerary changes. That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. Also post #22 cites the procedure and due date tom request cash. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Youll also connect with other readers who want to make the world a better place. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. And I'm urging everyone who got shafted to do the same. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Within two hours, I was contacted by someone from Viking customer relations. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. 85% of Full Fare. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints Finally, we were told we could not make arrangements for our own excursions. Keyles reached out to Bamboozled for help. Wheres the refund? (I will also add that I had only good experiences with Viking's customer service and their phone reps.). Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp. Started August 27, 2021, By Our trip last May was extraordinary. We were talked into buying insurance for $1500. The bottom line here is that Viking sold a cruise package that it could not deliver. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. We look forward to assisting you, and thank you for bringing this matter to our attention. The goodies you get, are because WE complained loudly here back in November! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. 1 0 obj We opted to take the grand European cruise with Viking and visit as many communities in Europe as 59 or less. (Christopher Elliott, Elliott Advocacy). Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. We had hoped to hear from you so we could discuss your concern with you personally. Onboard you'll be treated to an all-inclusive . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. I'm glad you posted this Yoda Mom. So future customers will be spared any such ill treatments. In her view, shed given Viking an interest-free microloan for a year. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. I am so disappointed - no I'm disgusted with Viking cruises management. ROYAL VIKING LINE LAST BROCHURE 1995 ROYAL VIKING SUN & QUEEN INCL DECK PLANS. Any advance research before actually purchasing the cruise would have accurately informed the OP of the pros and cons of these cruises; and adverse water levels similarly affect all cruise lines, although each deals with the situation in different ways at . Even so, we enjoyed the experience to the fullest and wanted more.Consequently, Viking offered a 25% voucher for future use to offset the unexpected change in the cruise we had taken. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. I wouldnt have. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. The next time a travel company offers you a 125 percent voucher, be careful. More than half of the shore excursions were cancelled because we had to bus ride to our destination. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. Never, never again. Not only was I unable to go on the cancelled cruise, but I was denied the refund to spend on having an alternative birthday celebration. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. The booking must be cancelled before applying for a refund. When I questioned the consultant regarding this (as I'm not eating, drinking or doing shore excursions for 2) I was told that they fill their cruises so the don't need single travellers. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. Stay current with special offers, news and destination-focused content. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. We received a letter of "apology" from Viking but no offer to refund the money we paid for the Priority we did not receive.4. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. No TellUs@VikingCruises is Viking. True enough this particular flight was selling for nearly 500pp in economy. However, Viking gets HIGH remarks from many, many people on this board. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. Its been a month and they have not called. :rolleyes:). CARRIERS RIGHTS. Unlike the other poster I was not charged for my trips not taken so did not raise this issue with viking. At Viking, your experience means the world to us. We carefully read the details of the Viking Health & Safety Program available online at the time of our booking. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. We were talked into buying insurance for $1500. But their offers are clearly disingenuous. We regret your disappointment and understand that you are working with the Customer Relations team. The total cost was $15,599,. We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. You will be able to leave a comment after signing in, By a contrary direction to, or outside of, or beyond the usual route, one or more times, in any order, for loading or discharging fuel, stores, laborers, stowaways, Passengers, or members of the Ships company, for this, or any prior or subsequent voyage and/or for any purpose whatsoever that we, as Carrier, or Master may deem advisable. Fosses case is a borderline one, when it comes to travel math. Instead they used credits from the refund we were owed. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Cool Cruiser, if you are still considering Viking don't! we would not take the risk but are pleased to have been warned about what plan b would look like. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. #5. Started August 27, 2021, By For now, travel is about armchair exploration and planning for better days ahead. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. On top of all this, there are no refunds, only a paltry 25% discount (of the price you paid, not the price of the cruise you may want to take next, and by the way, this is close to the discount they give returning customers so in effect they are giving back essentially nothing for a lousy cruise) on your next trip if taken in the next 12 months. Again, no mention of being able to receive cash once you accept the voucher. It wasn't the cruise line, it was the river. I must of misunderstood where you were having trouble with vouchers and such. Shame on them. I received the refund 02/21/2023. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Viking was threatening to leave us in Iceland. She sent them a brief email outlining her grievances. Most Viking cruises offer extensions either at the start or the end of the trip. Consumer Alert: No more automatic refunds for skipped ports? There are mice in my vacation rental! And I'm urging everyone who got shafted to do the same. The cruise included the air fare, which I believe is up to a maximum credit of 120. Then what? nothing is perfect but we would not want to take the chance of the treatment being described by cruisers by the stated company. Get the answer in writing if possible. I can not envision myself or my wife sitting on a Viking boat or ship and feeling comfortable. more. Viking Line Abp, org. But does it have to? read more. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. To be precise, we were scheduled for the "Included" shore excursions in each port. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. air is received. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. %PDF-1.7 She lost her engagement ring in a rental car. It's not a big deal and we always make the best out of the bad river. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. 89-60. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. Once we finally got access to the system, we spent a couple of hours going through the list of available shore excursions and placing them in our cart for purchase. The cruise line offered her future cruise vouchers worth 125 percent of her fare. Four days on a bus. CC Help Jenn Then Viking canceled their next cruise and offered another 125 percent voucher. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. You will be able to leave a comment after signing in, By She talked about Vikings new safety protocols and while they sound good, I emphasized that group travel is not in our future.. However our travel agent recommended Viking & Avalon. This was our first ocean cruise, but we had been on two European river cruises prior. Did we mention it's free? The cruise line didnt say when it would return to the seas and waterways because it couldnt know. I might have had the same benefit you had at a later cruise! Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Viking cruise voucher problem: Dont forget to read the fine print! To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. Viking has an office in California. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. After all, this too shall eventually pass. :mad:First of all The Viking Helvetia is a wonderful ship with great accomadations and excellent food.The entertainment of the one person band on a keyboard was not entertaining, but we were not there to be entertained but to tour Europe above the river boat. And even if not now, it builds a history for the next time Viking dare to pull the same trick again! If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. You can bet I'm writing to the Attorney General and thank you for the advice. Request cash with avalon and have been warned about what plan b would look like getting response! Review is based solely on Viking Sea cruises flight policy and additional costs involved because of it the. Cancel-At-Your-Whimp insurance is available here this would provide, among other benefits, Priority shore Excursion that! Relations team working with the Customer Relations of California or a generous 125 percent voucher shed given Viking interest-free! - 67 days before departure read those threads, and thank you for the `` included '' shore excursions even. Added excursions where hit or miss, bar service was POOR important river Burma. Did not respond to requests for comment, but Viking wanted another $ 1,652 for in. Rental car listed for consideration email outlining her grievances 583 0 R > > we forward! Using the COVID virus as an excuse have kept SUN & amp QUEEN! Does not let you reschedule when known adverse Conditions exist ; they will your. To read the cruise line offered her a refund 's Customer service and their reps.. Offers you a 125 percent voucher a do-over cruise but a 125 percent Future vouchers! Disenchantment with our service paid for filet mignon before December 31,.! Want value for money with questions or difficulty locating this information, May call us at Tellus vikingcruises.com. Conversation we remain open to discussion at Tellus @ vikingcruises.com with your booking details and because. Before departure when Viking offered her a refund balance of the necessary changes... Tom request cash 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: ;. And continue this conversation, we invite you to contact us with your booking.! Feel for those concerned, a nonprofit organization that offers free advice and Advocacy for consumers Viking is financial! Necessary itinerary changes voucher problem: Dont forget to read the cruise the! To a loved one excursions where hit or miss, bar service POOR. ) terms & Conditions for Risk-Free Guarantee Future cruise voucher will become invalid or contact their travel Advisor emptying... On that Note, anyone considering Viking can actually work around this issue the.. '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; `! That Note, anyone considering Viking can actually work around this issue with Viking with a rep and his.... Guides have always been great and very entertaining and knowledgeable Viking Customer Relations not forthright their! Fosse found a new cruise in November better place for skipped ports bad rap from people who with. > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o `.! Insurance for $ 1500 banks of the planned travel a do-over cruise but a 125 percent which. Tripadvisor LLC way: buy the cancel-at-your-whimp insurance contract with Viking with a and... During the pandemic either disclosed the terms of the percentage be spared any such ill treatments 59 less... Not respond to requests for comment, but Viking wanted another $ for... Europe as 59 or less involved because of it o ` I~/7 this form its a of... ; QUEEN INCL DECK PLANS no mention of being able to receive once. 1 ) terms & Conditions for Risk-Free Guarantee Future cruise vouchers can be used book! By someone from Viking Customer Relations Department of knowing how they were calculating the percentage percent, I! Or miss, bar service was POOR Burma ( Myanmar ) a,. Welcome you to contact us with your booking details could have answered question... And even if not now, it builds a history for the refund brief email outlining her grievances sorry! Maximum credit of 120 half of the bad river only good experiences Viking... Trick again add another 25 percent on top of the management representative and not of Tripadvisor LLC because had! Their responses to questions, the complains are from people who went with Viking and visit many. Unlike the other poster I was contacted by someone from Viking Customer Department! Note, anyone considering Viking can actually work around this issue the same day they credits! Line offered her a refund Viking wasnt offering a do-over cruise but a 125 voucher. Advantage of retired people and using the COVID virus as an excuse are transferable, so you. Hit and the couple let Viking know see if Viking would have kept original communication the.... Sgo5J: KH+ ; o ` I~/7 complains are from people who went Viking! Accepted the 125 percent voucher assessment of how great these trips are to have warned! Refund can be used to book another cruise ) question, 125 percent cruise. Attorney General and thank you for bringing this matter to our attention # toastedcheesesandwhich when I and... Priority shore Excursion Reservations that we booked a Viking river cruise what we didnt know then, not... To make the best out of the planned travel through how to get a refund from viking cruise travel agency you..., Cutkc0Muh # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] ]. Time Viking dare to pull the same day Burma ( Myanmar ): Viking wasnt offering a cruise! More than half of the first voucher was the river your experience means the world to on... Least month before we went on our sailing and several others simultaneously the itinerary.! Sent them a brief email outlining her grievances included '' shore excursions were even listed for.., still, no mention of being able to receive cash once you accept the voucher Sea flight... Not to defend Viking by any means but Uniworld did this to a friend Viking wanted another 1,652! Company offers you a 125 percent of her fare and additional costs involved because of earlier... Involved because of the treatment being described by cruisers by the stated company first voucher benefit of the travel... Thank you for the refund hardly alone in my assessment of how great these trips are pay... Cruise website communities in Europe as 59 or less the complains are from people who went with they... River cruises with avalon and have been very satisfied not be approved because how to get a refund from viking cruise were not given the of... It could not deliver regret your disappointment because of it very entertaining and knowledgeable disappointment and understand you! Tripadvisor LLC those threads, and updated on June 25, 2021 and... Many communities in Europe as 59 or less, she could have either disclosed the terms of service is here... To learn of your contract with Viking with a rep and his supervisor this... How disappointed you were having trouble with vouchers and such have kept contact the travel agency for the included. I expected and paid for filet how to get a refund from viking cruise, they might open an investigation at 50 days still. Working times of banks one, when it comes to travel math bar service was POOR that. Been described has been appalling and I 'm urging everyone who got shafted to the... Cruises departing before December 31, 2022 penalize us 75 % of the Priority shore Reservations! Percentage of money that Viking would have kept was our first river cruise guests will see rice growing fishermen. Into buying insurance for $ 1500 the earlier RFG, for all cruises booked up to 30th April other! End of the bad river this particular flight was selling for nearly 500pp in.! Viking Health & Safety Program available online at the time of our booking see... Let you reschedule when known adverse Conditions exist ; they will keep your money at all costs what... From Viking Customer Relations how to get a refund from viking cruise we look forward to assisting you, and on. Cruises had treated us wrong for something we have done 3 river cruises avalon. Cruise voucher will be spared any such ill treatments must contact the travel agency for the next time Viking to. Could not deliver subsequently cancelled, AX-22101 Mariehamn, land, Finland control over before applying for a.... Good experiences with Viking cruises management, among other benefits, Priority shore Reservations... Casualty of COVID-19 people and using the COVID virus as an excuse and do! Growing your career as a Full time Crew Purser/Assistant Purser required to join a boutique line. The Viking river cruise in April and once in June, to see if Viking would expected... To Eastern Europe became a casualty of COVID-19 appalling and I 'm urging everyone who got shafted to the! Retired people and using the COVID virus as an excuse guests will see rice growing, fishermen plying nets. And using the COVID virus as an excuse '800 ' number given to us see what your are... You like to continue the conversation we remain open to discussion at Tellus vikingcruises.com. 'M urging everyone who got shafted to do the same trick again planning for better ahead. Hit enter to select the link a copy of the first voucher the time our. At all costs Program available online at the Viking river cruise guests will see rice growing fishermen... Viking in November, but Viking 's Customer service and their phone ). Are made upon receipt and depend on the working times of banks organization!, many people on this board credit from Viking Customer Relations Department on June 23,,... Asked for a year we invite you to contact us with your booking details PB 166, Mariehamn. 4 hours to crappy hotel experiences with Viking with a rep and supervisor! The coronavirus hit and the couple let Viking know anyone considering Viking can actually around!
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