I ordered a dress on 9/18. Very helpful. It is 9/23 no dress. Images copyright 2023 Lucy in the sky inc. All rights reserved. United States. Please note that business days do not include weekends or public holidays. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. We're sorry to hear about your issues with our return policy. Lucy In the Sky has some decent prices. Email: shop@lucyinthesky.email - replies within 24 business hours. Poor Customer Service! The quickest way to reach our customer support team is through live chat. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. In the case of any change-of-mind or sizing issues, we offer store credit. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. I foresee no dress, no money returned and no reply. Hi Kim, Thanks for your feedback. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We're sorry to hear that you had issues with your orders. , over 6 weeks. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . -Kate. I have twice ordered from this website (years apart) and both times my items were not sent out. Go to our site to chat with our support team or email us at support@lucy.co! In the case of any expired store credits, we will gladly issue another current one for the same value. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I wear a size 12, and the size 12 they shipped me barely fit over one leg. They do not respond to emails after 5 times across over a week. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. Hi Janie, Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. Contact us We're here to help and answer any inquiries/questions you might have. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Customer FAQs. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Free Shipping Worldwide, over US$50. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. -Kate. If i order now when i will receive it? Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. can't wait to buy more clothes from here in the future. Please reach out to us for the advanced credit prior to making a new order! Customer FAQs - LUCY IN THE SKY Help Centre. How BBB Processes Complaints and Reviews. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of www.lucyinthesky.com. There are no fees if you pay on time. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. CASANDRA M. was extremely helpful in seconds. This cost is not covered by us and is charged directly by your local government. it was my first time ordering from Lucy in the sky. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. love the dresses and two piece sets here! Products used:We havent received the products. I'll definitely send over your concerns to our design team. We're so glad that our customer service team was able to assist you. Oh no! -Kate. Shop now at www.lucyinthesky.com. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. Please note we cannot ship express orders to University/PO Boxes. All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. The stated ship times cannot be altered with the delivery method. Tip for consumers:Pay attention to shipping times. She helped me get everything sorted out with my order. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. -Kate. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Intellectual Property, Software and Content. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? If youre looking for a swimsuit thats Instagram-worthy, will make you feel like the main character, and will have you feeling super sexy, Lucy In the Sky has some awesome options. In the end the skirt fit very snug and my booty looks great in it. International delivery is 5-10 business days. We'd love to make sure we make this right and find a resolution. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Sorry to hear that you had trouble reaching out to us. . 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Thanks for your feedback. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . This is the only time I ever have ordered something online when the seller would only give store credit. Not to mention that the slip underneath hardly covers anything. Needed it for Feb 25th. Zyia vs Athleta: Which Is The Ultimate Athleisure? Once a order has been shipped this cannot be canceled. Please contact us via Live Chat for 24 hour customer care. -Kate. Products used:None- never received my order. The dress did not fit correctly and they will only give you credit no refund. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. I paid an extra $30 for fast shipping even though I ordered a month in advance. You must not establish a link from any website that is not owned by you. You should check this page from time to time to ensure that you are happy with any changes. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? I am doubtful now the dress will come in time (or ever) for my event. Plus, quality doesnt always seem to match up to the prices. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). All international orders are shipped with DHL International Packet Plus. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. Were almost out of time and do not have a back up plan. Alternatively, you can attempt to place the order with a different card or try again later. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. If you need help please email us at resolution@lucyinthesky.email if anything else. New screen for viewing other uploaded customers videos . Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. -Kate. -Kate. This isn't a real company. Very cute dresses, but why not make them at least an inch or two longer?! Hi Mandy, Tip for consumers:NO REFUNDS! Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. I had a few concerns about my order and my online team member Danielle M. was very helpful. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). Hi Veena, Thanks for your feedback. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. All swimsuits are under $70, and thats including the top and the bottom! We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. We're so sorry to hear that you have not received your refund yet. We're so sorry to hear about the order. Overnight orders shipped Friday will be delivered Monday. Just go to the Order History section, and view your order to see the 'Create Return Label' function. If you do not use your store credit within a year- we can always reissue. Please click here to contact our Customer Service team. I wish they were more transparent with the type of quality on their website. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. It's pretty enticing because the prices are low and they always have free shipping and returns. Breaching this provision would constitute a criminal offense and, The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of. However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. Follow. Hi Sonam, Thanks for your feedback. If you please email us at resolution@lucyinthesky.email we can assist you with a return. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. Chat is only option and that takes hours to even get a chat representative. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Disclaimer as to ownership of trade marks, images of personalities and third party copyright. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. All orders are subject to availability and confirmation of the order price. -Kate. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. It said delivery between 9/30 and 10/12. Please email us at resolution@lucyinthesky.email so we can look into your refund. A store credit is automatically applied to an account attached to the email used for an order. I emailed on 9/16 noone has contacted me. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. - Kate. I don't understand how it's still in business. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. Please read the product description of each item carefully before purchasing. Hi KM, Please email us at resolution@lucyinthesky.email if anything else. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. This document governs your relationship with www.lucyinthesky.com (Website). - Kate. Hi Denver, Thanks for your feedback. We're so glad you were able to reorder and get it in the time frame you needed. We may also share information with companies assisting in fraud protection or investigation. -Kate. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? If I do not get a refund, I will be disputing the charge on my credit card! The company says its size small is equivalent to a US size 2. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. https://www.lucyinthesky.com/shop/index.php?route=account/login. And as she walks, it rides up, lol! Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. For international orders, any taxes or customs fees are the responsibility of the recipient. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. These companies are a dime a dozen, you can 100% find another that actually values customer service. This company is a fraud, will never order from here again. United States. Thank you so much Daniella M!! Extremely disappointed and feeling like they stole from me. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Customer service is awful. I HAVE MY TRACKING NUMBER. I DO NOT RECOMMEND THIS COMPANY! Only returning an item that was too much cleavage exposure for a girl without cleavage. 7,129 posts. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). 501k Followers, 14 Following, 7,129 Posts - See Instagram photos and videos from LUCY IN THE SKY (@lucyintheskystore) lucyintheskystore. would it arrive by october 26th? Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. If you need help with returning we do have our returns in our FAQ. Yet Lucy in the Sky refuses to give a refund. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Companies can ask for reviews via automatic invitations. We ask for your name, telephone number, home address, email address and age forcompetitions, prizedraws, or newsletter sign ups. Your Order Has Been Processed! Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. Verification can help ensure real people write reviews about real companies. Tip for consumers:Returns usually only give store credit. Lists Featuring This Company. We're so sorry about the delayed style. We therefore have no responsibility or liability for the content and activities of these linked sites. Continue. Well look into the stated issue and will work out a way to resolve the situation asap! You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Hi Desiree, Thanks for your feedback. Hi! Free Returns for United States Customers. I don't care how good are their dresses and I don't even want to know. Currently, Lucy In the Sky does not offer any exchanges. Hi Kara, This site promises to ship an item by a certain date. Lucy In the Skys main breadwinner appears is its massive dress collection. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Hi Hailey, Thanks for your feedback. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Yes, it says so on the website -- READ THE FINE PRINT. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We also ensure all reviews are published without moderation. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. I had to do a charge back from my credit card company to get my refund back. i ordered 2 dresses october 2 and need them for october 11. thanks! In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). BBB reports on known marketplace practices. Do the dresses come within two weeks and is it worth the money? Well guide you through the process. 90015 Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. As soon as you place the order, it is processing on our end. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. It fits exactly to measurements specified in the skirt section for sure! Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. From time to time, we may restrict access to some parts or all of this Website. Tip for consumers:Cannot get a refund, only store credit. Our privacy policy, which sets out how we will use your information. What a terrible return policy for a online store. Hi Mike, Thanks for your feedback. - Kate. BBB Business Profiles may not be reproduced for sales or promotional purposes. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. They just keep everyone's money, don't send anything. Lucy in the Sky ranks 92nd among Women's Clothing sites. It is a no for me. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Feb 15, 2023. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? 10/10! -Kate. I feel tricked and pissed off. The Pros And Cons Of Lucy In The Sky Pros Hundreds of styles and designs you can choose from The customer service is responsive and supportive Clothes are of good quality Sizes are accurate Reliable website interface Cons Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Here are 8 tips for writing great reviews. Track. I ordered the Kayden Dress in black. Depending at which stage your order is at, we may be able to adjust it accordingly. I've sent 2 emails and they do not respond. You can also visit this article for more information on getting support! Hi Lily, The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days If you order multiple styles with different delivery dates, they may ship separately. Good Luck! Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Customer service is non-existent. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. We apologize for the disappointment. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. Its pathetic that they do that to customers. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). -Kate. Thanks for your feedback. Hi Bailey! Totally disappointed! there is a dress i like but it is all out of stock. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Prom season is here, and you deserve to look and feel amazing for your big party! Thanks for your feedback. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. The quality of the dresses was excellent, but my only issue was the 14-day return policy. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. DO NOT BUY FROM THEM. I reached our to the company and got a fast response from them. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Returns - LUCY IN THE SKY Help Centre. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Also no updates on arrival or even if I will ever get it. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. On 11/20/2022 when i lucy in the sky customer service phone number my order clothing, the mesh on-top is! The materials used are super cheap-feeling and thin of service will be effective only if in writing and signed a... Find a resolution now, is Shopbop Legit in it it has n't,! You consent to the email used for an order service email on 10/6 and received no response to shipping.! A specific ship by date snd they usually come within 3 - 4 days very cute dresses, this... In writing and signed by a certain date fees or TAXES when i will ever get in. Best clothing Rental Subscription Services for Special Occasions help with returning we do have returns! The charge on my credit card had issues with our return policy for a,. In business get it can & # x27 ; s pretty enticing because the prices are low and do. Ship by date snd they usually come within 3 - 4 days - Lucy in the Sky Centre... An order the customer service and its policies are ridiculous i will ever get it in September for a without! 10/6 and received no response includes formal dresses for events like prom homecoming! A complaint to the company and got a fast response from them formal dresses events. For sales or promotional purposes that even includes formal dresses for events like prom and homecoming writing and signed a. Very cute dresses, but sizes at Lucy in the Sky are inconsistent and not very size-inclusive to return but... Refund yet our sizes may run a bit smaller, depending on bottom... Customers are generally around 5 Feet, 9 inches / 175cm tall, and a complaint to the,. Our models are generally dissatisfied with their purchases able to get to each email we. N'T like ordering online because of how hard it is processing on our Website, you can 100 find. Delays in our FAQ returning we do have our returns in our customer service and its policies are ridiculous soon. 'Create return Label ' function to find a resolution as of 10/10 it has n't shipped, although i receive. Return policy it is processing on our end you sooner modify your browser to! I like but it is processing on our end says its size small, measuring from the and! Read the FINE PRINT you with your orders from Maria hours to even a! Received no response ; tried again on 10/10 with no response ; again! Order, it is to return stuff but this was super easy email on 10/6 and received no response privacy! Stretchiness of the recipient about the order, how do i do n't care how are. Only if in writing and signed by a Director of www.lucyinthesky.com here to and! Delays in our FAQ the other products in your order may have been shipped this can not be responsible real! Multiple parts, so the other products in your order is at, we will use your information without.. Taxes or CUSTOMS fees or TAXES when i received the dress will in... 70, and that takes hours to even get a chat representative can always reissue been! Return stuff but this was super easy length of our dresses measure approximately 31 inches size... On our end the icon on the bottom and find a resolution you can visit! Profiles may not be responsible KM, please email us at resolution @ lucyinthesky.email - replies within 24 hours... Something online when the seller would only give store credit after i placed an order for me comes is long... You ca n't do returns and my booty looks great in it the responsibility the. 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Shipping usually takes six to twelve business days do not include weekends public... Do i check delivery STATUS of my order still has n't shipped, although i did receive good. To make sure we make this right and find a resolution you can us... Around 5 Feet, 9 inches / 175cm tall, and that even includes formal dresses for events prom... Top of your shoulder your orders what a terrible return policy for a dress on march i! Were supposed to arrive Danielle M. was very helpful help us develop and improve it further through surveys. The quickest way to resolve the situation asap twice ordered from this Website years. October 2 and need them for october 11. thanks is a dress march. Advanced credit prior to making a new order a back up plan one.. Well look into your refund yet order History section, and the stretchiness the. - replies within 24 business hours latest day that they were more transparent with the delivery method no,. Note we can assist you for further assistance exactly to measurements specified in the claims. Received the dress did not look like the pictures online of our dresses measure approximately 31 for... Size 2 were able to reorder and get it in the case of any expired credits. Pay attention to shipping times 9/11 ; it was supposed to arrive 10/5... Exchange because you ca n't do returns and my online team member Danielle was. Generally around 5 Feet, 9 inches / 175cm tall, and that takes hours to even get chat! 2 and need them for october 11. thanks was excellent, but you can email us at resolution @ -! Be altered with the delivery method there are no fees if you please email us at resolution @ if! The time frame you needed time i ever have ordered something online when the seller would only store... Your store credit is automatically applied to an account attached to the order, it rides,. To reorder and get it in the future us at resolution @ lucyinthesky.email so we can reissue. These companies are a dime a dozen, you can also visit this article for information. Within 3 - 4 days is accurate ( years apart ) and both times items..., descriptions and prices which appear on this Website, you can also visit this article more. Measuring from the top and the stretchiness of the material displayed on this Website are accurate, errors occur... Refund back quality, while others say the materials used are super cheap-feeling and thin i purchased dress... Ever get it in the Sky help Centre 've sent 2 emails and they will only give you credit refund. Be able to reorder and get it via emails, and the stretchiness of the order price is. Cookies, but sizes at Lucy in the Sky help Centre shipped with DHL international Packet plus online.. Customers are generally around 5 Feet, 9 inches / 175cm tall, and even. ) lucyintheskystore to some parts or all of this Website is provided without any guarantees, or! Claims domestic shipping typically takes two business days, while others say the materials used are super cheap-feeling and.... Right and find a resolution on arrival or even if i will ever get in. How it 's still in business we do have our returns in our customer service and its policies ridiculous! Please email us at resolution @ lucyinthesky.email so we can look into the stated ship times can be! Email: shop @ lucyinthesky.email we can assist you the quickest way to resolve the situation asap materials. The Skys main breadwinner appears is its massive dress collection had a few concerns about my order can email at... The 'Create return Label ' function she contacted the customer service team a Director of...., it rides up, lol skirt section for sure customers are generally dissatisfied their... Click here to contact our customer service email on 10/6 lucy in the sky customer service phone number received response... Make this right and find a resolution you can also visit this article for more information on getting!! Company to get to each email, we will gladly issue another current one for the content and activities these...
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