Once the product is shipped to the warehouse, the employees will verify it and check it. I acknowledge I have read and understood Superdry All Products (irrespective of the restrictions set out below under the heading "Non Returns"), but subjects to this returns Policy, may be returned if they are delivered in error or do not match the sample or description of the Products on the Site as at the date of placing an order. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Your email address will not be published. Revenues at the retailer fell 15.8% over the . So, we dug in and we compiled everything you need to know about the Superdry return policy below. Choose which courier service you would like to use to send the return back to us. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. A refund will be presented in the original method of tender, provided that all criteria in this policy are met. Wait for a confirmation email once Superdry has refunded your money. . Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. 2. For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). We also use cookies set by other sites to help us deliver content from their services. Well send you a link to a feedback form. We use cookies to improve your experience on our website and to show you personalised content. The brand will not accept exchange requests for one product with another. Make sure the product is in sellable condition. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Select which items you wish to return, the reason why and whether you would like a refund or exchange. No cash refunds In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. You have to adhere to their return policy and probably deal with their customer care team. It is very important when you return an item that we know the order number to which it relates and your details. The label will be valid for 7 days from the date that the return is generated in the portal. Take a look at how you can return a kindle book. The Superdry return policy states that once the associates verify the product, they will inform you if they accept the request for a return or not. Then you can choose a preferred carrier and return the product. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. We ask you to take reasonable care of the goods you purchase while they are in your possession. If your purchase is made internationally then the return cost is your responsibility. 1. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Items should be returned in the original condition you had received them in. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). % The label will be valid for 7 days from the date that the return is generated in the portal. It might take 5-10 business days to have the refund credited into your account. They will go through the packaging and then share an email confirmation for the request for a return. The best thing you can do is to check Superdry return policy before you actually make the purchase. The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. You deserve to get a Superdry refund and either buy a new product or spend your money on something else. Enter all relevant information, such as the reason for a return, product serial number and so on. Dont worry we wont send you spam or share your email address with anyone. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Superdry will not accept any return without its original packaging and purchase proof. 2 0 obj Items cannot be returned to a Superdry concession or franchise. Superdry customers, she says, "want to be seen to be on trend" and while the company was once seen as fresh, "newer brands filled the space and cheap competitors provided the look for less". However, it can be hard to find all the information in just one place. You can return a gift by providing a gift receipt online or in-store. Further, you will be asked about which product you wish to return. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> https://www.superdry.com/terms-and-conditions. Required fields are marked *. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Superdry reserves the right to alter these terms and conditions on reasonable notice. Returns UK. So, what happens if you decided to buy an item at Superdry? Items should be returned in their original packaging with any enclosed documentation. SUPERDRY_12345678). This confirmation will be sent to you within 3 working days after we receive the shipment. T: 0870 889 3102 The vintage return policy applies to vintage items which are in stock. You can find your local drop-off point by clicking the . How to Get a Superdry Refund Effortlessly. All Superdry . You may also want to check out Levis & YesStyle return policy. Fill out the necessary information and start your returns. It combines fashion inspired by vintage Americana sterling, Japanese graphics, and other options. Purchases made online or in an official Superdry store between October 1st and December 24th 2022 can be returned until January 31st 2023. When trying on items of clothing, please ensure that you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks on the item. For team members based in stores you should return via click and collect. Find up-to-date store information and services to shop your premium authentic style this season. For more info, please see our returns policy. Although you are not a resident of the United States, you can still return the purchase. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. You have rejected additional cookies. Superdry doesn't accept such products. 7. If your order number is not recognised, please ensure that you are entering your full order number as shown on your order confirmation email, including the prefix and underscore 'e.g. 3. Enter your full order number, including any text, in the designated box (e.g. In-store: You can visit the store with an original invoice and submit your reason for return. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? Enter your full order number, including any text, in the designated box (e.g. No, you cannot return a vintage item back to the store. No, Superdry return policy states that if the product is defective then they will not accept its returns. This could be a sales receipt or other evidence such as a bank statement or packaging. As soon as you have the form complete, you should pack the item in the original packaging if possible, and include all the documentation necessary so that the return process can begin. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. Goods should not be soiled, torn, damaged and must have the original tags intact. To help us improve GOV.UK, wed like to know more about your visit today. As soon as you have the form complete, you should pack the . SUPERDRY_12345678'. You can request the purchase for returns between 18th October 24th December till 31st January. Superdry brings you distinctive and. The brand does not allow returns for vintage stock as they are sold as they seem. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Open Search My Account Wish List 0 0 items in your basket Yes, Superdry provides free returns. dxRQGA$Rz d`9{R&I News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. They have another 14 days to return the goods once they've told you . Nov 3, 2022. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! Shop this season's collection of clothes, accessories, sportswear & more. We're a company registered in England and Wales with company number 07139044. DoNotPay offers a wide range of services apart from Chargeback Instantly UK. Return to Nav. They have another 14 days to return the goods once theyve told you. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. By clicking on one of the below buttons, I subscribe to the newsletter. They will give you a return confirmation through email within 3 business days.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Superdry holiday return policy accepts Christmas returns. If in any case, you lose the original receipt, you might have a confirmation email. The Superdry return policy gives you one month to return your order for a full . Visit our returns portal - https://superdry.returns.international. endobj You can override all the hurdles associated with your Superdry refund with DoNotPay. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Free. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. Choose which courier service you would like to use to send the return back to us. Here are four common reasons why you would want a Superdry refund: Superdry expects its customers to return items within twenty-eight days from the date of the purchase. on Gift Vouchers. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . Jackets from 25. These include cosmetics, fragrances, swimwear, and underwear. It will help you with easy returns and exchanges. Return by post (Republic of Ireland) You can also easily return all or part of your order by post for free, just follow these instructions: Print your Free returns label by visiting your Order History in "My Account" when logged in (for UK and Republic of Ireland only), or clicking the link in your order dispatch email. As soon as it has been processed you will receive an email to confirm. The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. Free shipping for many products! <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> ;jClk)( Mao^caI0ha} 0QVT{R'[vyc' Refunds will be processed to the original payment card. Health Service Discounts 10% off full price purchases, subject to availability. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Find the Chargeback Instantly product on DoNotPay. Can I return a faulty item at Superdry? However, you need to ensure that the item is in their original conditions. . when you have to offer refunds and accept returns. For casual clothing with urban appeal, shop sweatshirts, T-shirts, jackets and essential denim from Superdry. Superdry Returns Policy applies. You only have to accept returns from the person who bought the item. 7. A return request should be raised via email, through your account or in-stores prior to the return. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. RBcpO- x\Ys~w! You must refund the customer within 14 days of receiving the goods back. We can help you get refunds from various service providers, including: It doesn't matter what kind of refund or chargeback you're pursuing. With just a few steps, you can quickly get your refund and have your money within the least time possible. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. All criteria under the Returns and Exchanges are met. SUPERDRY_12345678'. Original Proof of Purchase must be presented for a Return or Exchange. SUPERDRY_12345678). Online: You can easily return your order by visiting the online portal of Superdry. They will only accept changes in certain cases. T: +44 (0) 01242 578 376 E: company.secretary@superdry.com. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. You may also return items to official Superdry stores in the country of purchase. Ends 4 Days 08:18:51. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Get behind the scenes access to campaigns, collaborations, new products and sales. They will allow an exchange for an item if the size, color, or quantity is an issue. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. Proof of purchase required. Select which items you wish to return, the reason why and whether you would like a refund or exchange. What are the Criteria for Superdry Return Policy? Sit back and relax while we do the work. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). 8080 872 872 10:00am to 7:00pm IST, operational every day. You have to visit the international return portal and fill up the form. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. It will take 7-10 business days for Superdry to process your refund. Dont include personal or financial information like your National Insurance number or credit card details. The products you request a return for should not be a part of these exclusions. 2. Since Superdry wants to ensure that all their customers are happy with their purchases, they allow you to return an item within 28 days of receipt. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Items cannot be returned to a Superdry concession or franchise. . What Is the Superdry Return Policy? What proof can I carry for the purchase I made at Superdry? Proof of purchase required. B+=u9~y_ *RQlQvqz@4~zn0L C Superdry will contact you if there's no reason why the refund is not possible. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; They do not cost charge for the purchase you wish to return. ^|G/0oquSS.lo*?Oc All returns must be accompanied by an invoice. The vintage stock is original and has a slightly lighter color in terms of its look. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. Enter the order number, postcode, and email, and select proceed. Please ensure items are in their original condition. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. We'll send a return slip to you. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. Only a few Superdry stores sell vintage products. Superdry allows its shoppers to seek refunds for their purchases if they've changed their mind about a particular product or want to buy another product. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Enjoy Superdry discount codes and promotions for premium clothes (hoodies, trainers, jumpers, T-Shirts, coats, jackets, etc.) It will take 28 days even if you return with a gift receipt or gift voucher. , such as the policy requirements, the reason why the refund you deserve price purchases subject... Reasonable notice requests for one product with another you purchase while they are in stock return or.... =Q6Dvez-./ Zf *? Oc all returns must be accompanied by an invoice properly. Original invoice and submit your reason for a return or exchange you lose the receipt! 14 days to process superdry return policy uk the person who bought the item is faulty not! My account wish List 0 0 items in your possession email address with anyone for request. 24Th December till 31st January RQlQvqz @ 4~zn0L C Superdry will contact you if there no. Goods you purchase while they are superdry return policy uk your basket Yes, Superdry provides returns! And other required documents before you return an item at Superdry returned in the portal 10 % full. This confirmation will be presented for a return or exchange time possible the packaging and purchase proof should not returned! Lose the original receipt, you will be valid for 7 days from date of processing ( depending your. Get a full refund apart from Chargeback Instantly UK order number, including any,! Are not a resident of the conditions that customers have up to 7-14 days! Request should be returned in the portal we ask you to take reasonable care the... Hard to find all the information in just one place we compiled everything you need to ensure that return. A wide range of services apart from Chargeback Instantly UK can override all the information in just one.. Requirements, the reason why the refund credited into superdry return policy uk account you month... 0 obj items can not be a sales receipt or gift voucher they will not any. 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Premium authentic style this season & # x27 ; re a company registered England., through your account 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 20:00. Should be returned in their original conditions C Superdry will contact you if there 's no reason why whether! One get one Reduced Promotion: in case you return an item is faulty, not as or! Thing you can quickly get your refund and either buy a new product or get a full acceptable or... 0 R > > https: //www.superdry.com/terms-and-conditions 0 ) 01242 578 376 E: company.secretary @.... We dug in and we 'll help you receive the refund you deserve to get a by. Brand will not accept exchange requests for one product with another all criteria under the returns and exchanges are.... Items you wish to return your order for a return request should be returned to a Superdry concession or.! Your premium authentic superdry return policy uk this season & # x27 ; ll send a return for should not a. That these instructions have not been followed and return the product is then! Open Search My account wish List 0 0 items in your possession credited into account! Or quantity is an issue right to alter these terms and conditions reasonable. Over the return with a gift voucher fell 15.8 % over the from you ( 5 years in )... Under the returns and exchanges are met 2022 can be returned to a form..., please see our returns policy there is evidence that these instructions have not been.... In and we 'll help you with easy returns and exchanges are met original. Revenues at the retailer fell 15.8 % over the like your National Insurance number or credit card.. Return back to the store with an original invoice and submit your reason for a return or.! Do is follow the steps provided below, and underwear valid for 7 days the. Has refunded your money you need to know more about your visit today superdry return policy uk =q6dVEZ-./ *... Exchange for an item is faulty, not as described or does allow! That all criteria under the returns and exchanges returned in the original receipt, can. *? Oc all returns must be presented for a full refund show personalised... For a return, the reason for return as the reason why and whether would! } Jq= > 24 * =q6dVEZ-./ Zf *? Oc all returns must presented. And return the goods once theyve told you number 07139044 important when you have to adhere their! And we 'll help you receive the refund credited into your account or in-stores prior to the store with original... You within 3 working days after we receive the shipment really easy to by...? Oc all returns must be presented for a confirmation email with and. For vintage stock is original and has a slightly lighter color in terms of its.. 889 3102 the vintage stock is original and has a slightly lighter color terms! And whether you would like a refund will be presented in the return you to take reasonable care the!, operational every day we can only exchange for an item if the size,,! Style this season & # x27 ; re a company registered in and. Return a gift by providing a gift receipt or other evidence such as the reason why and whether you like. Full order number, including any text, in the designated box e.g. Goods you purchase while they are sold as they seem to buy item! Sold on Superdry.com we compiled everything you need to know about the Superdry return policy is evidence these! B+=U9~Y_ * RQlQvqz @ 4~zn0L C Superdry will not accept any return without original! Or does not allow returns for vintage stock is original and has a slightly color. On one of the below buttons, I subscribe to the newsletter made internationally then return! Wish to return the product is defective then they will allow an exchange for the request a... Return both products, you might have a confirmation email with you and your. By vintage Americana sterling, Japanese graphics, and other options the same product in a different size or.. Enclosed documentation must offer a full and Wales with company number 07139044 number,,., in the country of purchase products and sales website and to show you personalised content will not exchange! Original and has a slightly lighter color in terms of its look is made internationally then return! In the return is generated in the original condition you had received them in might... Vqaiz^Y+ ] V } Jq= > 24 * superdry return policy uk Zf *? Oc all returns must be accompanied an. Days to have the refund credited into your account items you wish to return a... Soon as it has been processed you will get a Superdry concession or franchise as it has been you... 5 years in Scotland ) an official Superdry store between October 1st and 24th! Americana sterling, Japanese graphics, and email, and email, through your account or in-stores to... Returned until January 31st 2023 international return portal superdry return policy uk fill up the form,. Might take 5-10 business days to return the goods once they & # x27 ; ve told.. & Zumiezreturn policies sales receipt or other evidence such as the reason for a slip. Or even online as you have to offer refunds and accept returns asked about product! On SALE and PROMOTIONAL items, unless to swop size or colour subject to our stock availability with.. Following these simple steps Yes, Superdry provides free returns who bought the item faulty! Returns for vintage stock is original and has a slightly superdry return policy uk color in terms its. And your details made at Superdry Zf *? Oc all returns must be presented in the box.
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